Elevate phone operations by syncing CEBOD Telecom VoIP lines directly with patient records. Enjoy instant screen pops, real-time insurance status, and smart messaging.
Watch how an incoming call travels from CEBOD Telecom servers to your front desk in real-time.
Patient dials your practice number. The system instantly registers caller info via CEBOD’s trunk lines.
VoIP cloud routes the audio signals and matches metadata to active telecom ports in under 50ms.
Connector pulls background eligibility data and current balances to prepare the screen pop.
Front-desk displays a detailed card instantly. Direct linkage allows editing PMS fields in one click.
When a patient rings, PatientXpress matches the phone number with your active Database records (Open Dental, Dentrix, Eaglesoft) in real-time. Instantly view patient balance, appointment details, recall history, and family accounts in a desktop popup before you even say hello.
>> Incoming Port: CEBOD_LINE_03
>> Match Found: ID 10842 (Miller, Johnathon)
>> Fetching outstanding claims... Done (0)
>> Loading active treatments... Done ($450)
>> Dispatching screen pop packet...
Manually looking up patients, checking balances, and writing down call notes wastes hours every single week. Use our ROI calculator to see how much time and money your front desk will save with PatientXpress + CEBOD Telecom.
Formula: Assumes 22 working days per month, an average staff hourly cost of $25.00, and a 20% recall boost from automated text-back.
integrated seamlessly with CEBOD Telecom
No more asking for spelling or dates of birth. Patient profile displays instantly as the phone rings.
Automated texts prompt callers to schedule appointments online even when all agents are occupied.
Instantly verify standard copays and deductibles before answering patient treatment coverage queries.
Keep all text records, voicemails, and call logs synced directly to patient history logs in your PMS.
Highlight outstanding patient balances inside the active caller display card to collect before chair-time.
Provide administrative staff with immediate context, simplifying notes and reducing call duration by 30%.
"The screen pop with PatientXpress + CEBOD has changed everything for our front desk. Knowing exactly who is calling, if they owe a balance, and if their family has upcoming visits makes our calls incredibly productive."
Dr. Sarah K. (Practice Owner)
"We handle calls for three separate clinics from a single billing center. Thanks to the CEBOD port matching, our agents instantly load the correct office database, which keeps patient records completely organized."
Mark T. (Group COO)
"Being able to double-check insurance status while patients are on the line is amazing. It has dramatically decreased our front-desk check-in delays and resolved balance disputes before treatment begins."
Jessica L. (Lead Receptionist)
Ready to transform call workflows and improve patient satisfaction? Schedule a demo with our dental tech specialists.