Quick Answer
AI reactivation campaigns scan your database for patients who haven't visited in 12+ months and automatically send targeted, engaging messages to bring them back to the practice.
What defines a dormant patient?
A dormant patient is typically someone who hasn't scheduled an appointment in 12 to 18 months. They haven't officially left the practice, but they have fallen out of their hygiene routine.
How can AI reactivate them?
Instead of staff spending hours cold-calling old numbers, AI tools segment these patients and dispatch automated text messages offering a simple booking link to return for a checkup.
Is the messaging effective?
Yes, because AI can personalize the outreach based on the patient's history. A casual, friendly text is often exactly what a busy patient needs to finally book that overdue appointment.
Frequently Asked Questions
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