Quick Answer
When evaluating software that integrates with Open Dental, look for native real-time access, true write-back into the record, a single source of truth, and clear support, rather than a connector that only syncs periodically.
Does it read and write in real time?
Ask whether the tool acts on your live Open Dental data or on a copy that refreshes on a schedule. Real-time access is what keeps your schedule and chart accurate moment to moment.
Does it write back into the record?
Some tools can read your data but cannot put information back cleanly. Confirm that appointments, notes, and other entries write into the correct place in the record without manual re-entry.
Does it keep one source of truth?
A native integration keeps one set of records. Ask whether the tool maintains a separate copy of your data that has to be reconciled, because two systems that are supposed to agree are where duplicate records and conflicts come from.
Frequently Asked Questions
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