Quick Answer
Real-time integration means the software acts on your live Open Dental data the instant something changes, so the schedule, the chart, and the patient record are always current.
What does real time actually mean here?
Real time means there is no waiting for a copy to refresh. When an appointment is booked, moved, or cancelled, every connected tool sees it immediately because they are all working from the same live data inside Open Dental.
Why is a delay a problem?
A few minutes of lag is enough to cause a double booking or a missed update. If a tool is acting on data from ten minutes ago, it can make a decision that no longer fits the schedule. Working in real time closes that gap.
How does this affect the phones?
When the AI Dental Receptionist books a call, the slot is reflected instantly, so the next caller and the front desk both see accurate availability. The phone and the schedule stay in step because they share the same source.
Frequently Asked Questions
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