Reduce no-shows with automated reminders

PatientXpress Integration with Ecotel

Handle calls more efficiently, reduce manual work, and keep every patient interaction organised and visible with PatientXpress and Ecotel integration.

Ecotel dental integration with PatientXpress for VoIP calls, call tracking and streamlined dental patient communication

Facing These Challenges in Your Practice?

We have a solution

Voicemail Drop-Off

Use our AI receptionist to answer every call instantly so calls never go to voicemail.

No-Shows

Reduce missed appointments by up to 40% with automated reminders.

Call Disputes

Get 100% call documentation with every call logged, transcribed, and time-stamped.

Manual Call Notes

Save 2+ hours of admin work per day with AI-generated transcriptions and summaries.

Staff Overload

Automate up to 80% of routine outbound calls.

Revenue Loss

Recover up to 25% of lost revenue caused by missed calls and no-shows.

See What Dental Practices Are Achieving

"We used to miss after-hours calls all the time. With Ecotel and PatientXpress, every call gets answered and followed up. We’ve stopped losing patients to other clinics."

Practice Owner

"I don’t feel overwhelmed anymore. Even when it’s busy, I know calls are being handled. When I check the dashboard, everything is already logged and summarised."

Front Desk Staff

"Managing calls across locations was chaos before. Now everything is in one place. Same experience for patients no matter which branch they call."

Multi-Location Manager

Everything You Get with the
PatientXpress Ecotel Integration

AI Receptionist

Use our 24/7 intelligent front-desk assistant that handles incoming queries, greets visitors or callers, and manages routine interactions.

Appointment Reminders

Send automated, timely reminders to clients before their scheduled appointments to reduce no-shows and last-minute cancellations.

Voicemail to Email

Convert every voicemail into a readable message delivered directly to your inbox so your team can review and respond without listening to recordings.

AI Call Summarisation

Generate clear summaries of every call automatically so your team can quickly understand conversations without writing or reading long notes.

Patient Caller ID

Display the patient’s profile instantly when the phone rings, including name, appointments and history, so every conversation starts with full context.

Call recording and playback

Record every call and access it anytime to review conversations, resolve issues, and maintain a reliable communication history.

Built for Every Type of Dental Practice

Solo Dental Practices

Best for dental practices overwhelmed by manual front-desk work, where staff spend more time on calls, voicemails, and follow-ups than with patients. Cut the admin and focus on care.

DSOs & Multi-Location

Best for DSOs that lack visibility across locations. Manage calls, track performance, and maintain consistent patient experience across every branch in real time.

Specialty Clinics

Best for specialty clinics with high-value appointments where every slot matters. Protect your schedule with smart reminders and instant follow-ups.

New & Growing Practices

Best for new practices with small teams that need professional communication from day one without huge costs and complexity.

Frequently Asked Questions

Ecotel Integration
through PatientXpress

Ready to centralize your calls and streamline your workflow? Start your automated communication journey today.